HVAC

Making the call before the call

BrightAI for HVAC

AI-Powered Efficiency and Monitoring for HVAC Systems

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My favorite thing about ComfortAI is that it eliminates the guesswork. Now, I have all the service and maintenance data I need right on my tablet, making my job much easier.

Justin Steere, Service Technician, Hutchinson

Challenge

Limited visibility has kept the HVAC industry reactive, driving up costs and inefficiencies. BrightAI partnered with Horizon Group Holding to transform operations, enabling proactive maintenance and repairs through real-time monitoring and AI insights while driving efficiency and productivity.

Two construction workers wearing helmets are at a site. One, with purple braided hair, stands facing away, hands on hips. The other, with a beard and clipboard, gestures upward. They are near an outdoor HVAC unit.

Solution

The Stateful Operating System (Stateful OS) transforms HVAC operations by shifting from a reactive “get called, go fix” approach to a proactive “monitor, diagnose, act” cycle.

A laptop displays a dashboard with statistics and graphs on active tickets, alerts, and units offline. A smartphone next to it shows alerts and a status update. The color scheme includes blue, red, and white elements.
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Business Impact

Efficiency

Smart dispatch decisions save both time and costs.

Accuracy

Real-time diagnostics improve first-time fix rates, reducing service inefficiencies.

Retention

Productivity improves with fewer callbacks and unnecessary dispatches, streamlining service operations.

Productivity

Customer satisfaction skyrockets with seamless system monitoring and proactive maintenance. Increases retention and lifetime value.

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What We Enable

Monitor: Leveraging multimodal sensors installed on HVAC equipment and real-time edge AI computing, ComfortAI provides 24/7 monitoring of HVAC systems, alerting potential failures before they occur.

Diagnose: The platform correlates sensor insights with historical data to diagnose root causes at machine speed, helping providers resolve issues with precision.

Act: ComfortAI’s real time monitoring delivers critical alerts on the machines behavior and operation enabling more intelligent dispatch decisions and enabling labor leveling with technicians.

What We Deliver

HVAC Monitoring Hardware: Multimodal sensors continuously monitor critical parameters and threshold performance, such as temperature, run time, voltage, leaks, and system usage, delivering actionable real time insights.

Admin Web Portal: A centralized platform for operations to prioritize tickets, optimize truck rolls, and reduce maintenance costs.

Technician App: Live data and guided workflows empower technicians to execute installations and repairs efficiently, improving first-time fix rates and validation the equipment is running at optimal performance.

Mobile App: Homeowners gain visibility into their system's health, receiving timely alerts to reduce unexpected service calls.

The Future

BrightAI is scaling ComfortAI’s reach in 2025 with partners in the HVAC industry as well as vertical markets. As the platform expands, the HVAC industry will unlock the full potential of connected AI-driven operations, delivering unprecedented reliability, cost efficiency, and customer satisfaction.

Read the full Impact Study