Tackling HVAC Maintenance Challenges with AI
ComfortAI was developed by BrightAI in partnership with Horizon Group Holding to address persistent challenges in the HVAC industry: labor shortages, increased competition, and costly reactive repairs.
This AI-powered solution combines advanced multimodal sensors and real-time data collection with secure Edge AI processing. The result is a system that delivers actionable insights and proactive alerts to HVAC companies before breakdowns occur.
Built on BrightAI’s Stateful Platform
ComfortAI runs on BrightAI’s Stateful platform—designed to provide real-time site and asset visibility in the field. At its core is the HVAC AI Foundation Model, which continuously learns from system performance data to detect patterns, predict failures, and surface diagnostics.
The system includes:
- A compact hardware module installed on each HVAC unit to serve as the “brains” of the system
- A technician app for real-time monitoring, guided onboarding, and smart diagnostics
- A homeowner app that provides updates on system health and alerts users to potential issues
Smarter Service, Happier Customers
With 24/7 autonomous monitoring and AI-powered diagnostics, ComfortAI enables HVAC companies to:
- Reduce truck rolls and repeat visits
- Speed up diagnosis and repairs
- Improve technician productivity
- Enhance transparency and trust with customers
As a result, companies like Horizon are delivering faster, more reliable service while reducing operational costs and improving customer satisfaction.
Hear From the Horizon Team
Want to see how ComfortAI performs in the field?
Watch this short video to hear directly from the Horizon team about how they’re using ComfortAI to stay ahead, save time, and deliver exceptional service.
